Frequently Asked Questions
Got a question? We've answered some of the most common ones below. If you don't find what you're looking for, get in touch — we're happy to help.
CONTACT USOrdering & Delivery
DO YOU DELIVER ACROSS NORTHERN IRELAND AND THE REPUBLIC OF IRELAND?
Yes — we ship to addresses across Northern Ireland and the Republic of Ireland via Fastway. Delivery costs vary depending on the size and weight of your order. Large items such as ride-on mowers may carry a higher delivery charge.
CAN I COLLECT MY ORDER IN STORE?
Absolutely. Click & Collect is available from both our Trory and Lisburn branches. Most orders are ready for collection the same day from Trory. We'll contact you as soon as your order is ready.
HOW LONG DOES DELIVERY TAKE?
For most items, delivery is within 2–3 working days. Larger or specialist items may take a little longer. We'll keep you updated on your order status.
DO YOU SHIP TO UK MAINLAND?
Not currently. We supply to Northern Ireland and the Republic of Ireland. UK mainland shipping may become available in the future — check back for updates.
Products & Stock
WHAT BRANDS DO YOU STOCK?
We are authorised dealers for Honda, Husqvarna, and Stihl. We also stock equipment from a range of other manufacturers. Browse our full range online or contact us if you're looking for something specific.
CAN I ORDER A PRODUCT THAT IS OUT OF STOCK?
For some products, yes — you can register your interest and we'll contact you when it becomes available. For certain items with longer lead times (such as some Honda models), we'd recommend getting in touch before ordering so we can give you an accurate estimate.
DO YOU SELL SPARE PARTS?
Yes — we stock genuine parts for Honda, Husqvarna, and Stihl, and can source parts for many other brands. Use our spare parts request form to tell us what you need.
Robotic Mowers
WHAT IS A ROBOTIC MOWER?
A robotic mower cuts your lawn automatically on a schedule you set, without any manual effort. The latest Husqvarna Automowers use wireless boundary technology — no perimeter wire required — and can be controlled via a smartphone app.
DO I NEED PROFESSIONAL INSTALLATION FOR A ROBOTIC MOWER?
It's not required, but we strongly recommend it. Our installation team will set up the mower, configure the boundary settings, and walk you through the app — usually within a few hours. Around 80% of our robotic mower customers take the installation option. The service costs £300.
Service & Repair
DO I NEED TO BOOK AN APPOINTMENT FOR A SERVICE?
No — just drop your machine in at either branch during opening hours and our team will take it from there. We'll contact you when the work is complete.
CAN YOU COLLECT MY MACHINE FOR SERVICING?
In some cases, yes. Get in touch to discuss your requirements and we'll do our best to arrange a convenient collection.